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Grace Cai

Phone:       510-319-9878
Fax:           510-319-9876
Email:       sales@foscoconnect.com


    Corporate Address:

    269 Mavis Drive
    Pleasanton, CA 94566
    Toll Free:   800-268-0953
    Phone:       510-319-9878
    Fax:           510-319-9876

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      FAQ - Customer Service Questions

      How to get a quote?

      To get a written price quote, please add all of the items that you need quoted to your shopping cart in the quantities requested. And then copy and email the list to us at sales@foscoconnect.com. Put "Request for a Quote" in your email's subject line.

      Accepted payment methods

      1. Credit Cards

      We accept Visa, Master Card, American Express, and Discover Card. We also accept government purchase card.

      You can download our credit card ordering form here (PDF).

      2. Paypal

      Payment with Paypal

      We accept Paypal payment. Our Paypal account ID is colin@fo4sale.com

      3. Wire Transfer

      Wire Transfer payment

      We also accept bank wire transfer payment. Please call 510-319-9878 for our bank account information.

      4. Western Union

      Western Union Payment - Fiber Optics For Sale Co.

      We accept Western Union Money Transfers. Western Union is a very easy way to send a payment to us. Here are the steps:

      1) Visit an Western Union Agent location.

      2) Complete Form. Complete the To Send Money form, including

      - Receiver's first and last name - (Peibing Yao)
      - The city and country to which the money is being sent. (Fremont, California, USA)

      3) Collect the receipt from the clerk. Be sure to save the receipt with your MTCN (Money Transfer Control Number).

      4) Email us the MTCN number, the items you would like to purchase and your shipping information.

      How to place international orders

      We welcome all international customers. For best service we recommend ordering online. You can also call us at 510-319-9878, fax us at 510-319-9876. Or email to us sales@foscoconnect.com. All prices are U.S. dollars.

      Government and military sales

      We accept all government and military purchase cards. Here is our GSA information.

      You may also apply for a Net 30 credit account as mentioned above.

      How to return (RMA) an item?

      We offer 100% satisfaction guarantee. Within 30 days of invoice date, if you are not 100% satisfied with a standard stock item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.

      Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, contact our customer service for authorization at 510-319-9878 or email to sales@foscoconnect.com.

      All returns must be in new, resalable condition and in original unmodified packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims. We recommend claims be filed immediately with the carrier.

      NO minimum order amount!

      There is no minimum order amount required. You can place an order as small or as big as you want!

      What are the product warranties?

      All our products carry standard manufacturer warranties, unless otherwise noted.

      The following is made in lieu of all warranties, express or implied:

      All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors.

      Do you collect sales tax?

      We collect sales tax on orders shipped to California.

      If you are reselling, we can remove the sales tax once we receive your California Resale Certificate.

      Please fax your signed California resale certificate to us at 510-319-9876 or email to sales@foscoconnect.com. You can download a blank copy here: California resale certificate.

      For government and military orders, please let us know your tax exempt code so we can remove the sales tax for you.

      Privacy Policy

      Data gathered from our visitors is used only to complete transactions that visitors wish to enter into. We do not sell or otherwise disclose any data collected on our website to other firms and/or concerns.

      Only Fosco Connect and its employees have access to your information. We will not disclose personal and/or financial information unless required by law or to protect the rights or property of Fosco Connect.

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