Corporate Address:269 Mavis Drive
Pleasanton, CA 94566
Toll Free: 800-268-0953
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FAQ - Customer Service Questions
To get a written price quote, please add all of the items that you need quoted to your shopping cart in the quantities requested. And then copy and email the list to us at email@example.com. Put "Request for a Quote" in your email's subject line.
1. Credit Cards
We accept Visa, Master Card, American Express, and Discover Card. We also accept government purchase card.
You can download our credit card ordering form here (PDF).
We accept Paypal payment. Our Paypal account ID is firstname.lastname@example.org
3. Wire Transfer
We also accept bank wire transfer payment. Please call 510-319-9878 for our bank account information.
4. Western Union
We accept Western Union Money Transfers. Western Union is a very easy way to send a payment to us. Here are the steps:
1) Visit an Western Union Agent location.
2) Complete Form. Complete the To Send Money form, including
- Receiver's first and last name - (Peibing Yao)
- The city and country to which the money is being sent. (Fremont, California, USA)
3) Collect the receipt from the clerk. Be sure to save the receipt with your MTCN (Money Transfer Control Number).
4) Email us the MTCN number, the items you would like to purchase and your shipping information.
We welcome all international customers. For best service we recommend ordering online. You can also call us at 510-319-9878, fax us at 510-319-9876. Or email to us email@example.com. All prices are U.S. dollars.
We accept all government and military purchase cards. Here is our GSA information.
You may also apply for a Net 30 credit account as mentioned above.
We offer 100% satisfaction guarantee. Within 30 days of invoice date, if you are not 100% satisfied with a standard stock item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, contact our customer service for authorization at or email to firstname.lastname@example.org.
All returns must be in new, resalable condition and in original unmodified packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims. We recommend claims be filed immediately with the carrier.
There is no minimum order amount required. You can place an order as small or as big as you want!
All our products carry standard manufacturer warranties, unless otherwise noted.
The following is made in lieu of all warranties, express or implied:
All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors.
We collect sales tax on orders shipped to California.
If you are reselling, we can remove the sales tax once we receive your California Resale Certificate.
For government and military orders, please let us know your tax exempt code so we can remove the sales tax for you.
Data gathered from our visitors is used only to complete transactions that visitors wish to enter into. We do not sell or otherwise disclose any data collected on our website to other firms and/or concerns.
Only Fosco Connect and its employees have access to your information. We will not disclose personal and/or financial information unless required by law or to protect the rights or property of Fosco Connect.